Refund policy
We want you to be happy with your order. Please read our return policy carefully
Return Period
You may request a return within 7 days of receiving your order
Eligibility for Returns
To be accepted, returned items must:
- Be in original condition
- Not damaged, used, or altered
- Include all parts and accessories
Return Shipping Costs
- If the buyer chooses to return the item (wrong color, changed mind, etc.), the buyer pays the return shipping cost.
- If the return is due to our mistake (wrong item or manufacturing defect), we cover the return shipping or send a replacement at no extra cost.
Shipping Damage Policy (Important)
To protect both us and the buyer:
A. Proof Before Shipping
We inspect and photograph all items before packaging and shipping.
B. Reporting Damage
If your order arrives damaged, you must report it within 24 hours of delivery with:
- Photos of the outside of the package
- Photos of the item inside
- A short video of the unboxing (if possible)
C. Responsibility for Damage
Damage caused during shipping is the responsibility of the shipping company, not by us.
We will assist in filing a shipping damage claim, but:
Refunds for courier damage depend on the shipping company’s compensation policy.
The seller is not responsible for damage caused by courier mishandling.
Refunds
Refunds are processed once returned items are received and inspected.
Refunds go to the original payment method.
Shipping fees from the original order are non-refundable, unless the return is due to our error.
Exchanges
If you prefer an exchange instead of a refund, we can arrange it.
Return shipping rules above still apply.
Non-Returnable Items
- Custom-made 3D-printed items
- Items damaged due to misuse
- Items returned without following the 24-hour damage reporting policy
How to Start a Return
Please contact us at our social media with:
- Order number
- Reason for return
- Photos/video (if applicable)